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Good Business Sense

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Autor:  people  07 August 2011
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Words: 471   |   Pages: 2
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Many people take the way goods

and services are provided to them

for granted. They do not think about

the nature of the operating system that

produces the goods and services they receive. To

improve your understanding of how OMM processes

work, complete the following assignment.

1. Choose three companies and observe how employees

do their tasks. These can be three different

fast-food restaurants or three entirely different types

of companies, such as a fast-food restaurant, a department

store, or the emergency room of a hospital.

2. Think about the differences in the operations

involved in the input, operations, and output stages

of these companies. Try to identify the nature of their

operating systems. Are employees organized in different

ways? If so, why? If possible, talk to the managers

and employees in these operations to further

your analysis.

3. What are the main kinds of OMM costs companies

have? How does this affect their OMM operations?

4. How do companies design their operating systems

to give them a competitive advantage?

Paper needs to be Many people take the way goods

and services are provided to them

for granted. They do not think about

the nature of the operating system that

produces the goods and services they receive. To

improve your understanding of how OMM processes

work, complete the following assignment.

1. Choose three companies and observe how employees

do their tasks. These can be three different

fast-food restaurants or three entirely different types

of companies, such as a fast-food restaurant, a department

store, or the emergency room of a hospital.

2. Think about the differences in the operations

involved in the input, operations, and output stages

of these companies. Try to identify the nature of their

operating systems. Are employees organized in different

ways? If so, why? If possible, talk to the managers

and employees in these operations to further

your analysis.

3. What are the main kinds of OMM costs companies

have? How does this affect their OMM operations?

4. How do companies design their operating systems

to give them a competitive advantage?

DEVELOPING GOOD BUSINESS SENSE

GE’s Six Sigma

Go to GE’s Web site (www.ge.com),

click on “Our Company,” and then

“Company Information.” Then click

on “Six Sigma” and read about how

GE is using Six Sigma to improve its

OMM process. For more Web activities, log on to

www.mhhe.com/jonesintro.

1. What is Six Sigma, and it what ...



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