Bird's Eye View of the Communication Process of My Work Place

Providing close to excellent health care to the patients in our health institution almost always require the involvement of many different individuals. All of these individuals communicate thoroughly to achieve and come up with the proper management for each and every client. With this fact on hand, communication in the health care setting, specifically in Davao Doctors Hospital, is a very broad and complex aspect of our day to day lives. Then, due to the increase in demand of information dissemination in our setting, we utilize a lot of communication modalities to support all of our health services. I personally believe that communication is such a vital aspect in our practice; it is surely present from a client's admission up to discharge. Further, basing on what I have mentioned above, we communicate with different types of people in my workplace, people like Doctors, Medical Technicians, Pharmacists, co-Nurses, and especially to Patients and their significant others. Knowing so, we utilize different kinds of communication techniques to conveniently and clearly convey our message. These modalities include speaking, documenting, acting and many more. Frankly, if our communication process in our institution would be inappropriate or much I will say unclear our health care delivery would truly be a mess.

First of all, in our environment, speaking and having conversations with Doctors is surely evident. In order for us to administer the proper medicine or management to a client, we should have crystal clear communication with our physicians because the information that we relay are often times between life and death. Most of the time, we utilize medical terms in order to save more time and be more efficient in our work. Firstly, we communicate through reading the patient's chart. In that chart, we receive the message by reading the doctor's orders, after which we carry or perform them out by giving medicines, requesting lab requests or doing nursing procedures for our patients. Then, we give our feedback through our charting in which the doctors will be able to receive our message relaying the current status of our patients, an example of which is the vital signs of the client. That process may also be in vice versa, because if we document abnormal signs or symptoms, the doctor will know that we are delivering a message to them asking for an order to address the problem and the cycle will turn again. This simple but complex way of communication is important especially when one party is currently busy with other things to attend to. It is also very important that all of our communication or actions will be documented because in our practice we observe the quotation "If it's not documented, then it's not done". Thus, most of our communications with Doctors are present in the patient's chart. Further, we also have a lot of conversations with doctors. We relay lab results and we also tell the doctors the signs and symptoms that our clients experience. Further, if the residents are in our nurse station, then we conduct face to face conversations but often times we also use the telephone whenever they are at other departments. We also communicate through acting, especially when we mimic the gestures that our clients do in order for our physicians to clearly understand the things that are happening or being experienced by our patients. Communicating with Doctors is most of the time very objective and formal because both of the parties want quick discussions in order for us to swiftly administer the right treatment to our patients.

Then, in terms with communicating with the other members of the health care team like medical technicians and pharmacists we also often observe speedy conversations because often the times both parties are preoccupied with other things. Conversations with medical technicians are most of the time in terms of blood extraction and making sure that we extract or collect the right sample for the right test. We also observe the same speed of communication with the Pharmacists and other health care providers in the hospital. Most of our discussions with the pharmacists in our institution involve the right amount of medicine that we administer to our clients. As what you could notice, we observe swift communication with these personnel in our workplace because every single member of the team has a lot of things to do in our duties. However, I am quite sure that even though we have quick discussions we observe clarity and specificity because we