Google's China Problem - Cross-Cultural Sensitivity or Cross-Cultural Awareness in the Global Workplace

Cross Cultural Communications

Cross-cultural sensitivity or cross-cultural awareness in the global workplace

GOOGLE'S CHINA PROBLEM

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Table of Contents

1. EXECUTIVE SUMMARY        

2. Cultural differences        

2.1 American(Google) and China culture        

2.2 Google and China approach to privacy issues        

2.3 Google search engine (Business etiquette - cultural custom)        

2.4 Google vs China organisation culture dealing with China Government        

3. The Great Firewall        

3.1 Internal/ External self-censorship        

4. Self-disciple Award        

4.1 Intimidation/ self-regulation        

5. Compromise and disclaimers        

5.1 Operating outside/ inside of China        

5.1.1 Positive and Negative face        

5.2 Google’s conflict management Style        

6. ZhaoJing’s ranking        

6.1 Companies ranking‘s in order of ethnics        

Appendices        

Refer to appendix document        

References        

1. EXECUTIVE SUMMARY

On 3rd September 2002, Google’s site in China was shut down by the Chinese Government due to censorship issues. In order for Google to operate in China, they are required to perform self-censorship.

This report analyse Google's operation in China which covers cross cultural differences of Google (America) and China corporate organisation. The Great Firewall which talk about internal and external censorship, self-discipline award which highlights intimidation/ self-regulation. Other topic includes compromise and disclaimers which touches on operation within (Google.cn) and outside (Google.com) of China and lastly Zhao Jing ranking on company ethics which Google top the pile.

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2. Cultural differences

2.1 American(Google) and China culture

2.2 Google and China approach towards privacy issues

2.3 Google search engine on Business Etiquette

2.4 Google vs China Organization Culture

3. The Great Firewall

3.1 Censorship (Internal / External)

3.2 Fiber-optic (router)

4. Self-Discipline Award

4.1 Intimidation/ Self-

        Regulation

4.2 Psychological truth

5. Compromise & Disclaimers

5.1 Operating outside China

5.2 Operating inside China

6. Zhao Jing Ranking

6.1 Companies ranking‘s in order of ethics - Google on top of the pile

2. Cultural differences

2.1 American(Google) and China culture

2.2 Google and China's approach towards privacy issues

2.3 Google search engine (Business etiquette - cultural custom)

Foreign companies should have an understanding of China’s business culture and etiquette when dealing with the Chinese counterpart.

2.4 Google vs China organisation culture dealing with China Government

3. The Great Firewall

3.1 Internal/ External self-censorship

For company inside China, need to perform self-censorship in order to stay in the government good grading. Else they would be detained and punished for any anti-government posts.