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  The Bat Case: Putting Tech Support on the Fast Track

  The BAT Case: Putting Tech support on the Fast Track 1. What are the most critical problems BAT is facing? The most critical problems faced by BAT are listed as below: * BAT provides free technical support for all products. However, with the increase in volume of calls, most callers were place on hold before speaking to technician. * The average wait during peak times across all teams was around eight minutes, and waits more

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  Essay Length: 490 Words / 2 Pages

  Submitted: April 12, 2019 Essay by sharmaapeksha960

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