A Critical Evaluation of Employee Performance Management System (pms) at State Trading Organization Plc.

FINAL PROJECT

 RESEARCH PROJECT-UNIT 08

A CRITICAL EVALUATION OF EMPLOYEE PERFORMANCE MANAGEMENT SYSTEM (PMS) AT STATE TRADING ORGANIZATION PLC.

Name:

ID:

Assessor: Matthew Street

Date of submission:

Word count: 4390 words

Table of Contents

Abstract        5

CHAPTER ONE        5

1.0 Introduction        5

1.1 Background        5

1.2 Research problem        5

2.0 Focus of the study        6

2.1 Purpose of the research        6

2.2 Research question        6

2.3 Significance of the research        7

CHAPTER THREE        7

3.0 Literature review        7

3.1 Introduction to performance management system(PMS)        8

3.2 Purpose of performance management systems        8

3.3 Benefits of managing employee performance        9

CHAPTER FOUR        9

4.0 Research Methodology        9

4.1 Research design        9

4.2 Methodology        9

4.3 Target population        10

        10

4.5 Data collection        10

4.6 Primary data collection        10

4.6.1 Questionnaire        10

4.6.2 Interview        10

4.7 Secondary data collection        10

4.7.1 PM records        11

CHAPTER FIVE        11

5.0 Data analysis        11

CHAPTER SIX        11

6.0 Limitations of the research project        11

CHAPTER SEVEN        11

7.0 Ethical consideration        11

CHAPTER EIGHT        12

8.0 Results and findings        12

CHAPTER NINE        16

9.0 Discussion, conclusion, and recommendation        16

9.1 Introduction        16

9.2 Employee performance        16

9.3 Findings from interview and PM reports        17

9.4 Answering research questions        17

9.5 Reliability        18

9.6 Validity        18

9.7 Benefits        18

9.8 Success and failure of the project planning        18

Conclusion        18

Recommendation        19

References        20

Appendix        22

List of figures

Figure 1. Show performance clearly PMS at STO is defined        12

Figure 2. Promotion in PMS at STO        12

Figure 3. Show how often STO review their employee performance        13

Figure 4. Shows participants response on how they determine employee performance is improved        13

Figure 5. Shows participants response how often supervisors interact with employees        14

Figure 6. Shows satisfied with current PMS at STO        14

Figure 7. Shows possible barriers to effective employee performance at STO        15

Figure 8. Show how job description impact employee performance        15

Abstract

This study revealed the effectiveness of current performance management system(PMS) at STO. Data was collected using a questionnaire specially designed for this survey. Results from this survey revealed that employees of STO are overall satisfied with their currently existing performance management system. However, there are some amendments recommended by a participant to allow improving employee performance at STO. This study also determined barrier to effective employee performance. Hence, this study is overall a successful survey as it helped me avail basic information for improving current PMS at STO and this can provide guidance for employees to concentrate on personal development.

CHAPTER ONE

1.0 Introduction

1.1 Background

State Trading Organization Plc. (STO), is the company which formed in 1964 and the company is leading in retailing and wholesaling goods and services around the Maldives, including gas, oil, construction materials, home appliances, electronics, supermarket items, pharmaceutical items and staple foods. Currently, STO has more than 2000 employees working in the Maldives (STO, 2017). Departments or functions of STO includes human resource, finance, legal, information technology and procurement which are centralized at Male’ STO Head Office. Other functions such as regional sales, constructions, Medical, and supermarket are located in Trade Centre building in Male.