Baptist Case

Founded in 1960 in Kendall, Florida, Baptist Health Inc. continues to provide hundreds of different treatment options for their patients. Rev. Dr. C. Roy Angell, a long time pastor of Miami's Central Baptist Church created the vision for Baptist Hospital. With over 15,000 employees currently at Baptist Health South Florida Inc., there are additional hospitals located throughout the state in cities such as Kendall, South Miami, Homestead, Coral Gables and even Tavernier, Florida. Baptist Hospital South Florida is the largest Baptist Health facility and one of America's most preferred medical centers (Baptist Hospital, 2013). The 680-bed hospital is Magnet certified for excellent nursing care (Baptist Hospital, 2013). The mission of this faith based organization guided by the spirit of Jesus Christ and the Judeo-Christian ethic, is to improve the health and well-being of the individuals throughout their community and reveal the healing presence of God.

Baptist Health originally shared a dream for a non-for-profit operation and ultimately the aspiration to be the best. The non-profit, health care organization conducts procedures such as: children's health issues, behavioral medicine, counseling, rehabilitation, speech therapy, radiation oncology, neuroscience, addiction treatment, pregnancy and childbirth and much more. They have an outstanding reputation for medical service excellence. The physicians, nurses and technicians are highly trained and qualified to provide the best service to patients at Baptist Health. "At Baptist Health, we believe that we are able to deliver value to our community and customers through a strong commitment to the continuous improvement of all of our products and services" (Pincus, 2010).

Patient safety is one of the top goals at Baptist Health South Florida. They have earned their customers trust and respect. Over 500 employees have been highly trained as ambassadors for patient safety within their specific work units. They ultimately believe that the way they conduct themselves individually defines the company as a whole and will support as well as determine the future of the corporation.

Baptist Health is constantly looking for ways to help and support others. Recently, the organization sponsored the 13th annual Children's Health Day. Children received free screenings and participated in entertaining and educational exhibits. In addition, the organization has raised money for the Juvenile Diabetes Walk, American Heart Walk, Relay for Life and much more. With their generosity and countless days of giving back to the community, Baptist Health has proven its name in the health industry. Through hard work and dedication, they continue to be one of the top healthcare providers throughout the state of Florida.

Motivational Tools and Strategies

Baptist Health South Florida is a large company with many employees, and like all other companies, they must make sure to keep their employees motivated in their work. The company has a number of methods to motivate and assist their employees. One way the company motivates their employees is by giving them many different benefits and extrinsic rewards. Some of the benefits the company offers employees are standard benefits such as life, dental, and other insurances ("Baptist Health South Florida", n.d.). They also offer paid time off, as well as flexible spending accounts relating to healthcare and dependent care ("Baptist Health South Florida", n.d.). One significant benefit given to employees is the Life Works Home Buyer's Pineapple Perk, which provided a large cash benefit for employees that were buying their first home ("Baptist Health South Florida", n.d.). Other benefits offered to employees are financially beneficial, such as retirement plans, PTO cash-outs, and employee discounts ("Baptist Health South Florida", n.d.). They also offer financial benefits that apply towards schooling and education to their employees as well, such as tuition assistance and scholarship programs. These programs can encourage Baptist Health South Florida employees to continue their education while working, and to better develop their skills for their work and in doing so benefiting their careers ("Baptist Health South Florida", n.d.). Other benefits Baptist Health South Florida offers are programs and services designed to help employees balance out the stress that comes from their work so that it does not harshly affect their personal lives. Some of examples of the programs they offer are fitness programs, childcare, employee assistance programs, and many others ("Baptist Health South Florida", n.d.).

One program that Baptist Health South Florida has specifically implemented is the Wellness Advantage mission. The Wellness Advantage offers many different programs to help ease the stress of an employee's work life, and can be beneficial in increasing job satisfaction and motivation ("Wellness Advantage", 2013). A big portion of the Wellness Advantage is designed to help their employees lead healthier and more active lives ("Wellness Advantage", 2013). The Wellness Advantage offers many programs like exercise classes, family wellness fairs, health checks, health education programs, wellness coaches, and many other programs that are centered on improving employees' health and wellness ("Wellness Advantage", 2013). They also offer programs designed to help employees work on improving or removing habits that could be detrimental to their health, like smoking cessation programs, nutritional counseling, and weight loss programs ("Wellness Advantage", 2013). Many of these programs are offered for free or at a discounted price for employees of the company ("Wellness Advantage", 2013). The company also offers flextime for their workers, which allows employees to have a variable work schedule with flexible hours rather than a fixed work schedule. This is a very helpful alternative work arrangement, and can be a useful motivational tool that motivates employees through job design catered for them ("Baptist Health South Florida", n.d.). Another example of the rewards Baptist Health South uses to motivate employees is the Appreciation Bonus. The company handed this bonus out earlier this year, and it consisted of $1000 ("Baptist Health South Florida Give", 2013). The company uses these rewards as strategic tools that can have a strong impact on the motivation of employees as well as a positive impact on an employee's job satisfaction and willingness to work.

Another way the company motivates its employees is through training opportunities and conferences. Baptist Health South Florida offers a large amount of training programs and opportunities for its employees. These programs