Business Writing Portfolio

Business Writing Portfolio

1. What characteristics of the audience must you consider?

When considering the characteristics of your audience, you need to understand whether they are upper level management, general employees, or clients and customers. You would not write as formal of a letter to employees as you would upper level management. When writing to clients and customers, you would not to go into details as to why changes are being made. This would be reserved for management and employees.

2. What communication channels are appropriate?

Appropriate channels of communication are face-to-face, phone calls, instant messaging, emails and letters.

3. What are some considerations to keep in mind given the diversity of the audience?

When writing to a diversity of audiences, refrain from using gender or racial remarks. If your audience is older, refrain from using slang. Refrain from using large words to make yourself sound smart. This in turn could potentially make you sound pompous.

4. How do you ensure your message is effective?

To ensure the effectiveness of your message, make sure it is organized and straight and to the point.

Part I: Business Writing Steps

Outline

Business Letter

I. Introduction

A. Salutation

1. Management Team

II. First Paragraph

A. Purpose of letter

1. Adjustments in personnel hours and hours of store operations due to a rise in gas prices.

III. Second Paragraph

A. Relevant Information

1. What days the stores are open

2. What days the stores are closed

3. Hours for full-time employees and managers

4. Consolidated hours for part-time employees

IV. Third Paragraph

A. Actions to be taken if any, apologies or a thank you if needed

1. Reassurance that no stores are closing and due to economic cutbacks no new store are opening.

V. Ending of letter

A. Very Respectfully, Yours faithfully, or Yours Sincerely

B. Signature

Outline

Business Memo

I. Introduction

A. From: (person or group sending the memo)

B. To: (person or group to whom the memo addressing)

C. Subject of the memo in bold.

II. Short paragraph to introduce the reason of memo

A. Changes in hours due to high cost of gas

B. Bullet points

1. Change in full-time and management hours

2. Change in part-time hours

3. Change in store hours

III. Conclusion

A. A short thank you.

Outline

Business Email

I. Introduction

A. To: (person or group to whom the email addressing)

B. From: (person or group sending the email)

C. Subject: Reason for email (Good news if possible)

II. Body

A.