Case Study - Listo Systems: The Employees' Impact on The System

Case Study - Listo Systems: The Employees' Impact on the System

By management allowing their employees to be a part of the decision making process, they are giving the employees a sense of worth. The employees feel that they are important and serve a purpose. Management is allowing their employees to share and discuss opinions. When you ask for input on your employee's opinions you are showing them that you care about what they think. This gives them a higher feeling of self-worth, otherwise, known as self-reliance. The employees enjoy their work and are aware of the set goal. Although, there is a set goal they are given room for creativity and input. This allows them to make decisions and feel competent of the work that is accomplished.

The factors that make people happy are all related to job content, according to Frederick Herzberg what makes people unhappy is related to job environment, job content and the way they're treated. This case study clearly states that employees played a role regarding how and when the work was done; this is why I believe Herzberg's theory applies to this. When people feel good about their jobs, their motivation not only remains but it gets better and essentially makes the employee more productive, this would be the motivation part of his theory. The hygiene part has to do with the environment which in this case could be tied into how Listo System is in a high demand job which would also affect the maintenance part, where people are never completely satisfied. Listo Systems tie all these factors in from being able to set the right environment to affect an individual's willingness to job satisfaction and motivators affecting individual's ability.

Another theory/study that can be related to the employees here is the Hawthorne studies. These employees felt like they were a bigger part of the company and accomplished the goals that were set for them.

The employees at Listo Systems are similar to the employees at the Western Electric Company (Hawthorne Studies) because the employees were asked for their thoughts concerning Listo Systems future; they felt they were a part of a cohesive team. The employees felt that the company gave attention to their well-being.

We can also relate to these employees the theory of Motivation-Hygiene. These employees had a motivation because they felt like they were a big part of the company and wanted the company to succeed. And even though the story does not provide the type of work environment that they were given, I doubt that it was not agreeable to the workers since the company had some great success.

Theory Y would help in this situation since it seems to have helped in the past. It seems the company lost sight of what kept the business successful and therefore lost the most important component to keeping the company thriving. These