Designing of Knowledge Management System on It Consulting Firm Case Study Pt. Xyz.

This thesis discusses about designing of Knowledge Management System (KMS) by case study in PT. XYZ. This research is a action research with qualitative and semi-quantitatif methods, and uses descriptive-interpretive approachs. The research is motivated by the lack of studies for KMS especially in an organization run their business in IT consulting area, where I'm as a researcher working in this type of organization until this day. The research is began by analizing the existing SWOT strategy (business strategy) that influenced intensively by internal and external factors as long as the organization is running with the purpose for identifying strategic gaps and where the position of knowledges required to support the execution of that business strategy. The end outcome (research results) will give the set of KM strategy design and KMS model in the form of UML (Unified Modelling Language) that can be implemented by the company. The design of KM strategy adopts the frameworks combination of Tiwana, Zack and Hansen, consists of 4 strategies such-as: personalization/codification, internal/external, exploitation/exploration, and agresive/conservative. Wheras, the model of KMS uses UML method that consists of two basic diagrams such-as: Use-case and class diagram, plus 1 grand design diagram to view the global KMS design. Hopely, the designs can be more developed to become a more concrete namely a KMS Portal (web-based) that can be usefull for managing knowledge in the company comprehensively (from top management to operationals).

...........................

Keywords: SWOT Analysis, Strategic Gaps, Knowledge Gaps, KM Strategy, KMS Model

x + 180 pages; 38 pictures; 26 tables; 1 attachments