Dell Company Case

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Hometown deli is a restaurant started in the year 1952 as a family business. The joint provides fast food such as tea, coffee, soups, and salads. The food provided there requires less time to be prepared and it attracts many customers. The place has grown as time passes by and the management needs to improve the services provided in the joint in order to improve the turn up of the customers and to improve the turnover of the business. In accordance to this, a project was started to come up with measures that would be used in the upgrading of the place. In stage, one of the projects a case study was conducted and it came to revelation that the information technology of the place should be improved in order to meet the objectives of the management.

This paper will explain how a technology solution suggested in the case study in stage one will improve the process; come up with a specific technology solution and the effects of the technological solution to the business.

Proposed solution

The proposed system in which the restaurant will work is when the introduction of a new technological system will depend if the customer had made an earlier reservation order through the restaurants website or not. If the customer had made one, he will find his or her table reserved and a waiter waiting for the customer's arrival. The customer will provide the order number, which he obtained from the website after making the reservation. The waiter will signal the number to the counter where it will be instantly transmitted to the kitchen monitor to ensure the order is ready. IF the customer had not made a reservation on the website he will undergo go almost the same process but instead of giving the order number to the waiter, the customer will iPods make the order will the waiter note them down in the I- pad. The chosen process will work effectively with a good and reliable technology in because it will reduce the movement of the waiters going to the counter to present orders requested by the customer. Furthermore, the process will be fast compared to the old process because within a minute the kitchen would have received an order of a certain customer.

Major hardwares, softwares, and components required

The Deli management should ensure each table has at most two I-pads in which the customer will use to make orders. The I-pads should contain software that would be easy to use for those who are computer illiterates and the level of speed in the I-pads should be high. The management should consider making the joint be a Wi-Fi hot spot. The hot spot may attract more customers who want