Different Culture Habits

In this situation Kathy didn't take any time to understand the different culture habits or get to know her team members. She also failed to consult them on their thoughts of how to better be more proficient to meet the project milestones. Demanding someone to work long hours versus asking them usually results in disgruntled employees. Unhappy employees can make minor adjustments in their habits to make it look like they are busy when in actuality they are dragging their feet.

In order to avoid instances like this one, it would be best to meet with your team at the beginning and present your expectations as a PM and allow for feedback or discussion to ensure most everyone is onboard with the possible demands of the project.

What was the Problem

Kathy's issue was simple; she did not know who she was working with. She didn't know the cultural differences or even the differences in work practices. These are the first things that need to be researched before engaging with a team from another country. Many times we assume everyone is like us. In other countries that can be a big mistake.

Reasons why Kathy Faced Difficulties

Some typical problems when working with people from other cultures is not knowing the right thing to say, the right way to say it and what is my body language saying. (Bong-soo 2012)These three things can create misunderstandings in the work place from day one. One has to know the cultural differences in the workplace. Most other cultures prefer to not work more than 40 hours. Other countries see age as wisdom so if you are younger than your subordinates then it creates a sticky situation. Also the way you address people in other cultures can be offensive if not done correctly. (Reis 2012)

Kathy has Options

So how can Kathy cross the cultural difference barrier? Well for one it would have benefitted her to research the culture she would be working with beforehand. She could have also taken a Diversity Training Class online. (Workplace Answers 2012) She could have even invited the team out for a meal or coffee so she could ask questions about their culture and ask what it means to be a successful leader in their country. (Reis 2012) I would have fist done some research and upon meeting my team asked them to dinner so I could find out about them and their culture. Most of these options would not negatively impact the project time, cost or acceptability to management wise although they may actually promote a successful project.

Suggestions for Successful Overseas Projects

So what would be the solution for having successful projects overseas? Cultural Training should be at the top of the list. Ensure all Project Managers that are expected to be on projects overseas have diversity and etiquette