Etiquette in Business

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ETIQUETTE IN BUSINESS

“Conducting yourself properly in the business world”

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UNIVERSITY OF TECHNOLOGY, JAMAICA

BUSINESS ETIQUETTE (BUS1002)

ETIQUETTE IN BUSINESS

by

KADIAN NICHOLSON

1305536

Submitted in partial fulfilment of the Bachelor of Business Administration Degree Programme, to Ms. Adian Miller in the School of Business Administration, College of Business and Management

May 2, 2016

Table of Contents

Title                                                                                         Pages

1.0 Etiquette………………………………………………………………………...…4

1.1 What is Etiquette?..............................................................................................4

1.2 What is Business Etiquette?...............................................................................4

1.3 Importance of Good Business Etiquette………………………………….........4

2.0 Making Appropriate Introductions……………………………………………...5

2.1 Greetings…………………………………………………………………...….6

2.2 Toasts………………………………………………………………………….7

3.0 Dining Etiquette…………………………………………………………………...8

3.1 Table Etiquette ………………………………………………………………..8

3.2 Appropriate dinner conversations…………………………………………….10

4.0 Professional Attire………………………………………………………………..11

5.0 Telephone Etiquette………………………...…………………………………….12

5.1 Office phones usage…………………………………………………………..12

5.1 Cell phones usage………………………………………………...…………...12

6.0 Appropriate use of the internet……………………………………………….....13

6.1 Email usage……………………………………………………………….…..13

6.2 Social Media usage…………………………………………………………..13

Appendices…………………………………………………………………..…….…15

References…………………………………………………………………………....18

What is Etiquette?

It is a code of behaviour that identifies and determines appropriate conduct when individuals are interacting with others.  It defines social behaviour and tells what is expected based on conventional norms within society, social class or groups.

What is Business Etiquette?

Within a place of business, it involves treating co-workers and employer with respect and courtesy in a way that creates a pleasant work environment for everyone.

Importance of Good Business Etiquette

Good business etiquette is importance for the following reasons, among many others:

• Enhances relationships with peers and others
• Positively impacts your career
• Promotes confidence, allowing the individual to be comfortable in all social and interactive situations
• Improves quality of working life
• Adds value to every aspect of organizational life

Making Appropriate Introductions

A business introduction should be delivered confidently. There are some basic protocols and guidelines for delivering a business introduction particularly as it relates to introducing yourself or introducing two persons to each other.

Introducing yourself

• When introducing yourself state your first and last name, your title and your company’s name
• Avoid saying “hi”or “hello”. If you’re going to say “hello” follow it with the other person’s name
• Try to use such words as: good morning/afternoon/evening.

Introducing others

The basic rule is to introduce the ‘lesser-ranking’ person (socially, professionally, by age or seniority) to the ‘higher-ranking’ person. Here are four steps that should be followed when introducing others:

1. State the name of the person being introduced to (i.e. the ‘higher-ranking’ person)
2. Say “I would like to introduce” or, “please meet” or, “this is,” etc.
3. State the name of the person being introduced (i.e. the ‘lower-ranking’ person)
4. Then offer some details about each other, if appropriate

When introducing people of equal ‘ranking’, you may introduce either person to the other.

Greetings

• The most common greeting is the handshake with direct eye contact and a warm smile.
• Use the appropriate salutation for the time of day: "good morning", "good afternoon", or "good evening".
• Once a friendship has been established, women may hug and kiss on each cheek, starting with the right.
• Men often pat each other's shoulder or arm during the greeting process or while conversing.
• Address people by their title (Mr., Mrs., or Miss) and their surname until a personal relationship has developed.
• Always wait until invited before using someone's first name.
• As your friendship deepens, you may be asked to call the person by their first name or nickname.
• Do not appear overly familiar at the initial greeting.

Toasts

A toast is a small speech given in honour of someone.

The following are guidelines as to how to propose a toast:

• Ensure everyone has a full glass
• Stand up in a noticeable place in the room so as to get everybody's attention.
• Wait a moment for everyone in the room to stop talking.
• Introduce yourself briefly, if you aren't already known by everyone present. Say something about why you've gathered.
• If no introduction is required you may begin by saying, "I would like to propose a toast..."
• Hold your glass in front of you at about waist level while you give your speech.
• As you speak, occasionally look at the person being honoured.
• To conclude your toast, raise your glass to eye level.
• Have all of your guests (except for the person being toasted) rise their glasses.
• Say a sentence wishing the person being honoured a good future. This may be repeated by your guest. (It is appropriate to ask everyone to stand).
• Everyone takes a drink and then sits.

Dining Etiquette

Making the Reservation

Dinning etiquette begins with making the reservation at the restaurant. You must make a reservation prior to the date and time of the dinner. If for any reason you will be late it is appropriate to call and inform the restaurant. If you've changed your mind you should cancel in advance. This allows the restaurant to provide the table to another customer.