Safety and Security
Safety and Security Policies for Housekeeping Department
- In Dandelion Hotel, employees’ s safety and security is concerned primarily. Because property is replaceable but life is not, that is why it is obvious where most concern must rest.
- The Housekeeping department have not only to be involved in cleaning and maintenance but also in charge of safety management such as safety hazard are terminated and threats to life and valuables of customers are restricted through the set of following assortment of regulations which have been listed out to be followed up so as to support employees in daily tasks accomplishment.
Safety and Security Area | Description |
Handling Chemicals and Pathogens Safety |
- Read the labels.
- Wear protective equipment.
- Use chemical properly.
- Use chemical for purpose.
- Be sure the correct chemical is properly labels in containers and do not mix the product of chemical either.
- Cap containers should be lack tight
- Use right amount of chemicals.
- If spills blot the surface.
- If eyes are spilled by chemicals rinse it with clean water. Handle potentially contaminated items.
- Use proper container for disposal of items and never upcycling it by storing food.
- Clean contaminated areas
- Smoking is not allowed in the storage room.
- Thoroughly wash hands after using chemicals.
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Moving and Lifting | - Wear the right set of uniform or gear.
- Use doorstopper.
- Sweep the floor if there are broken glasses.
- Check for sticky wheels
- Be careful with loose screw.
- When pushing trolley, lean forward.
- Keep the trolley close.
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Lifting Objects | - Bend by knees and never try to stand on the edge.
- Give the size of the object once-over.
- Use the body weight to push or pull the vacuum.
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First Aid for Accidents | - Try to be calm and not to be panic.
- Take the victim to the nurse’s room inside the hotel or any safe place firstly.
- Necessarily to inform shift supervisor right away.
- Never try to touch the injured person if cause by electricity shock.
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Key Handle and Control | - Keys for personnel’s locker and cabinet are supposed to be in the custody of designated custodian or stock clerk for security issue.
- The key should never be handed to anyone
- There is always log-in and sing-in the logbook regarding the receiving and returning keys process. By doing this, it would be much more easier to track down who is responsible if ever it get lost.
- Housekeepers are reminded to keep their keep key to their uniform or side-by-side.
- Misplaced or lost keys have to be reported instantly to the supervisor.
- Never open rooms for mysterious guests.
- Keys are not allowed to be brought out of the property by any employee.
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Operation
Service Standards for Housekeeping Department
Service standard are one of the most important things to remain the essential key of staffs in several varying departments, including housekeeping department either. Due to the fact that service standard is the major term to either define that hotel or make them stand out, so it is required to set and differentiate it. Therefore, keeping ourselves up to the demand, a set of guideline has been conducted for every one to follow up especially the housekeeping employees.
Entrances and Lobbies.
As entrance, front office and lobby area will be available 24/7, the lobby area includes either the architecture aspects such as doors, windows, floor, front desk, smoking area, furniture and ceiling, which need to be dirt-free all the time, habitually scheduled in non-peak hour. The line of work will be labored once to twice a week, depends on the condition and normally done in the morning and evening at the end of the shift.
Service Area | Service Standard |
Doors & Glass Window | - Staffs have to apply the proper technique to clean and using the right type of chemicals.
- The squeegee will be utilized to wipe the doors and glass windows surface from top to the underneath.
- Coming to the last step, the lint free will be applied to the surface to make it shiny.
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Lobby Floor | - The very first step is positioning the sign of “Caution-Slippery” to remind everyone.
- Secondly, swept the floor thoroughly to every corner of the lobby, especially with furniture area.
- While mopping the floor, keep in mind that you have stick the damp cloth on first.
- In term of the vacuum work, housekeeper has to check carefully with the carpeted area since it where the guests moving most of the time.
- Continuing with the cleaning work, replacing the dust bag before placing the vacuum clean back to the storage room.
- Report to the shift supervisor in case there is any loose with carpet.
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Smoking area | - Check the ashtrays.
- Make sure all cigarettes are turned down before emptying the ashtrays to the trash.
- Clean the ashtrays with lint free chemical to make it shiny.
- Last step is placing them back to correct order.
- It will be done once in hour.
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Wastebaskets | - Garbage will be removed firstly ( Gloves are required)
- Condition and quality of the bins will be checked during the job.
- The size of trash bag has to be in the right order.
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Front desk, furniture and immensely touched area | - Front desk and immensely touched stuffs such as telephone, door handle need to be cleaned and dried by cloth.
- Finger print on any shiny stuffs have to be cleaned by chemical and dry cloth.
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Elevators and Staircases
Elevators are always put under a great tempo of working, as it must be cleaned at least twice a day for both shift to prevent the potential issue while the emergency one just need to be rinse once only a day.
