General Management

GENERAL MANAGEMENT

CASE - I

Q:1 . What was the cause of fear in RBM?

Ans: The causes of fear in RBM are all about his fear psychos about war. He used to think that if there is a war then people would be loaded with sufferings at world effect the economy of the country , Sufferings people injury and they might also become orphans, women would become widow and the humanity would suffer.

Q:2. What were the symptoms of fear displayed by RBM?

Ans: The Symptoms of fear displayed by RBM are as follows:

a. He looked pale and worried.

b. He was less talkative , Less lively and his interaction with others persons decreased

c. He had developed constipation and used to ate very little.

d. He felt tired after walking even a few hundred yards.

Q 3. How did the RMO come to know of the war phobia of RBM?

Ans: After RBM was send to regimental medical officer (RMO), The RMO inspected him and gave some medicines , with inspecting RBM the RMO found that RBM is scared of the prospects of war. RBM disclosed during medically examination about the bad effect of a war on environment economy, cost etc, He started that people would be loaded with sufferings, Killed injured, maimed and would become homeless, the children would become orphan, women become widows and the humanity would suffer and he Vehemently advised RMO to make all attempt to stop war and if he could at least oppose. By all this disclosure made by RBM and RMO can to know about RMO'S war phobia.

Q.4. What actions should be taken to avoid building up of fear among the troops? Which of these steps were taken by the officer?

Ans: The actions to be taken to avoid build up fear among the troops are as follows:

a. To organize small cadre for all ranks to apprise them of the organization of all arms and services in the army.

b. Starting from the level of a sub-unit.

c. They should be explained about the tactics in the battle fields

d. The deployment patterns of different arms.

e. The pattern and modes of support by the air force.

f. The Capability of weapons held by them.

g. They should be explained about the reasons from which they were here

h. They should be told about the strength of their army the medical case.

i. The benefits and consumption to families is of death.

The steps taken by the officers are as follows:

CASE - III

1. Discuss merits/demerits of the role of strike, agitation and legal approach in union management relations?

The principal engagement of Union with management is though their actions like lobbying, politics, and the community which extends to strike, agitation and legal approach. Strikes first became important during the industrial revolution, when mass labor became important in factories and mines while legal approach is the latest trend which is picking up at faster pace.

Here are some merits of actions of role of strike, agitation and legal approach on union management relations:

1. One of the positive effects can be increase in productivity as apart from lower quit rates, existence of union (thus, strike, agitation and legal approach) ensures better management accountability.

2. Unions can improve efficiency by putting pressure on management to tighten job production standards and accountability in order to preserve profits in the face of higher wages

3. The strike could lead to immediate realization of demands of the laborers as when the strike begins, the owner primary focus is to discuss and settle those demands.

4. Management strategy to improve organization performance such as creating 'learning organizations' found genuine union involvement crucial to achieving outcomes. The existence of strong independent representation of employee interests reduced mistrust and skepticism that could otherwise undermine management strategy

Besides owning the advantages, the labor strike also has disadvantage:

1. Unions appear to insist on promotion-from-within and the related use of internal posting-and-bidding. This, in turn, causes management to limit its channels of external recruiting

2. The company will incur losses because the company cannot produce its goods during the period of strike...

2. What role does mutual trust play in building union- management relations?

Ans: The test of a "Good" Relationship is whether we believe it provides us: a) what we want-

solid substantive outcomes, b) peace of mind, and c) an ability to deal with differences.

If these basic needs are being met for one or both parties, any effort to improve the

relationship will likely be unnecessary or unproductive.

The key to a relationship-building effort is a sincere acknowledgement by both parties

that their relationship is difficult or unproductive, and that this situation should not

continue. Then, the strength of their convictions will be tested by their willingness to

provide resources and leadership for a re-building effort. 'Yes, we'd like to work on it,

but our General Manager, or our Local President, will likely be unavailable" is a sign that

this is not a major priority.

Furthermore, each party in the relationship must accept that it, itself, is at least partly

responsible for the poor quality of the relationship. To focus entirely on the way "they--

the other party--is treating us" is a recipe for blame-letting, not relationship-building.