Hazel Case Study

Case Study 1

Nguyen Khanh Linh - 30115113

City University of Seattle

February 4, 2018

Case Study 1

Introduction and Overview        

First of all, I will summarize the Hazel case:

At to begin with, business was somewhat moderate, yet once individuals acknowledged Hazel was accessible, numerous solicited her to take mind from their yards. A few people were just happy to turn the work over to her; others changed from proficient yard mind administrations. Before the finish of her first year in business, Hazel knew she could gain a living along these lines. She additionally performed different administrations, for example, preparing yards, weeding greenery enclosures, and trimming growth. Business turned out to be good to the point that Hazel enlisted two low maintenance laborers to help her and, and still, at the end of the day, she trusted she could extend further on the off chance that she needed to. Hazel had worked for a similar Fortune 500 organization for very nearly 15yrs. In spite of the fact that the organization had experienced some intense circumstances, things were beginning to pivot. Client orders were up, and quality and profitability had enhanced significantly from what they had been just a couple of years sooner because of an all inclusive quality change program. So it came as a genuine stun to Hazel and around 400 of her associates when they were all of a sudden ended after the new CEO's choice to scale back the organization. Subsequent to recouping from the underlying stun, Hazel attempted to discover somewhere else. In spite of her endeavors, following eight months of looking she was no nearer to finding an occupation than the day she began. Her assets were being exhausted and she was getting more debilitated. There was one brilliant spot, however: She could get a minimal expenditure by cutting gardens for her neighbors. She got included very by chance when she heard one neighbor comment that now that his kids were without anyone else, no one was around to cut the grass. Jokingly, Hazel asked him the amount he'd pay. Before long Hazel was cutting the yards of five neighbors. Different neighbors needed her to take a shot at their gardens, yet she didn't feel that she could save any additional time from her pursuit of employment. Be that as it may, as the dismissal letters heaped up, Hazel knew she needed to settle on a choice. On a bright Tuesday morning, she decoded, in the same way as other others in a comparative circumstance, to start a new business for herself (dealing with neighborhood gardens). She was soothed to surrender the worry of occupation chasing, and she was amped up for the possibility of working for herself. Be that as it may, she was likewise frightful of being totally individually. All things considered, Hazel was resolved to find success with it.

Questions

1. Hazel is the operations manager of her business. Among her responsibilities are forecasting, inventory management, scheduling, quality assurance, and maintenance.

 a. What kinds of things would likely require forecasts?

As the tasks director of her business, Hazel would be relied upon to figure the future requests relying upon the past patterns identified with her business. The sort of things she is probably going to estimate would be as per the following:

- Cost of cutting edge grass moving machines.

- Number of machines to be requested.

- Where to send the collaborators, keeping in mind the end goal to provide food every one of the customers appropriately.

- Potential danger from contender.

- Prevailing rates being charged in the market, by grass movers.

- Demand in other neighboring houses that require her administrations.

These are a portion of the things that she is relied upon to estimate keeping in mind the end goal to grow her business further.

 b. What inventory items does Hazel probably have? Name one inventory decision she has to make periodically.

Hazel would require gear's required for yard moving, in her stock. These stock things are as per the following:

- Lawn moving machine

- Chemicals, composts, and Manure

- Plants

- Water splashing machine

- Backup scissors, in the event that cutting machine separates

She may need to arrange the composts and excrement occasionally according to the request in the business. In the event that these things are not utilized on the yard all the time, the grass will turn out to be wild, and all the cutting endeavors will go futile.

 c. What scheduling must she do? What things might occur to disrupt schedules and cause Hazel to reschedule?

Hazel must timetable her customers to guarantee their grass remains at the coveted levels. Different calendars she should manage are the timetable of her two laborers. She has to know who's working when, where and conceivably to what extent. She may likewise need a timetable for recharging stock, booked support on her gear and potentially a calendar for bookkeeping and regulatory errands. Hazel may need to reschedule arrangements for climate reasons, e.g. rain and lightning. Different reasons might be affliction. She has a little group and the work is done for the most part by her. In the event that she or one of her representatives become ill or can't come in then she should reschedule.

d. How important is quality assurance to Hazel’s business? Explain.

It is critical for Hazel's clients to have quality affirmation. Clients need to ensure that the gardens are cut legitimately and the bushes are trimmed well. Likewise, the clients might want to utilize great quality manures in their gardens. Hazel needs to guarantee the clients by guaranteeing that the administration is being conveyed as guarantee, along these lines, turning up late, and non-availability of stock things would bring unsavoriness to the business.

 e. What kinds of maintenance must be performed?

The maintenance tasks to be performed by Hazel are as per the following/

- She should keep up the garden cutting machine, used to cut the yards

- It is essential that the equipment's are kept in great condition ro lessen the cost to the business.

- Maintenance of value in the administration, the administration must be predictable all through i.e. the associates ought to give the services on the lines of Hazel's execution.

- Service must be conveyed on time and according to the calendar.