Ing Takla Kung Mibabate King Salmonela

10. They could start with senior management to manage the company by a visible quality philosophy and take a long term view of their company where they empower the Quality director to institute quality programs that infiltrate the attitudes of all employees across the company.

Evaluation of Alternatives

Alternatives 1, while it may get product out the door it is not currently meeting the market demand and does little, if any thing, to solve the problems.

Alternative 2 does not resolve the quality problems in the short run, only gives the illusion that improvements will come in the future, and fails to put any plans in place to make improvements or solve the problems.

Alternative 3 is a good thing to consider because it could provide an opportunity to remove the problem and provide a quality product in the quantities needed. However, it does take time to perform the investigation and analysis that does not solve the short term problems. One must also be careful that the selected supplier has the quality systems in place and the off-loading of the work is not viewed negatively by the employees.

Alternative 4 is a good start but one would have to question if they need a full time staff to do it or if a system could be set up that required a staff as needed.

Alternative 5 is also good but one needs to focus on the decisions they want to make then design the data collection based on the required decisions.

Alternatives 6, 7, and 9, are good steps in the right direction but take time to do right.

Alternatives 8 and 10 are the foundation to starting to solve the fundamental problems.

Recommendations

Hank should engage senior management to provide visible support for a quality philosophy that will change the attitudes across the company. Then Hank needs to start an awareness campaign that will allow people to understand the cost of poor quality and the value of good quality processes as part of this management support.

Hank then needs to focus on short run to get things under control. He should start collecting data on why and how the machine breaks down with a minimal staff required to keep the machines running.

Once that is done he should work with senior management to verify if this product is a good fit with the companies goals and objectives and perform a make/buy analysis.