It and Is Case

Readings

1. Describe the differences between IT and information systems.

The main differences between Information system (IS) and Information technology (IT) is that IT is more technical oriented while IS is more business oriented.

IT focuses on selection, integration and deployment of computing technology which consist of planning networking infrastructure and building up the information database. In general, Information technology (IT) is a branch of engineering dealing with the use of computers and telecommunications equipment to store, retrieve, transmit and manipulate data.

On the other hand, IS focuses on the applications and implication of computing which requires sufficient business skills to interpret the information provided by IT. IS coordinates organization, management and technology in favor of supporting decision making and controlling process.

In summary, IT can be considered as a subset of IS and IS is in essence bridging the gap between business and the ever growing field of computers.

2. Read the case of UPS and identify how do UPS's systems provide value for the company and its customers

Firstly, UPS uses handheld computers called a Delivery Information Acquisition Device (DIAD) which automatically capture customers' signatures along with pickup, delivery, and time-card information and transmit them to UPS' computer network for storage and processing. Through this automated package tracking system, UPS can monitor packages throughout the delivery process. The customers can also access this information through UPS websites and be able to check deliver routes, calculate shipping rates, determine time in transit, and schedule a pickup. This system not only boosts the operating process of the company and limits the mistakes in transition, but also maximize the convenience and benefits for the customers.

Secondly, UPS also uses a capability called UPS Campus Ship which help central administrator in controlling shipping procedures UPS tools automate the allocation and reporting of shipping cost and even itemize and detail shipping expenses for each clients.

Lastly, by leveraging its expertise in managing delivery networking and information technology, UPS created a UPS Supply Chain Solutions division which provides a complete bundle of standardized services. The company then can reinvent itself and keep growing.

3. Individual Research: what exactly are information systems from a business perspective

In business perspective, Information system (IS) is an important instrument to create value and increase profitability of the firm. It is an organizational and management solution to business challenges that arise from the business environment. IS creates value primarily by changing business