Management Case

1) The key management functions include:

A. Planning, leading, controlling, and organizing

B. Planning, operations, labor, and contracting

C. Marketing, finance, accounting, and production

D. Hiring, training, appraising, and firing

2) Planning involves all of the following EXCEPT:

A. Analyzing current situations

B. Determining rewards for goals achievement

C. Determining objectives

D. Deciding actions to be taken

3) The four traditional functions of management include planning, organizing, leading, and service.

A. True

B. False

4) Specific government organizations in a firm's immediate task environment are called ______________.

A. substitutes

B. regulators

C. new entrants

D. economic indicators

5) Organizations that are affected by and that affect their environment are called ____________.

A. inputs

B. open systems

C. outputs

D. macroenvironment

6) The competitive environment includes all of the following EXCEPT:

A. Suppliers

B. Competitors

C. Customers

D. Financial status

7) A clear advantage of the product form of departmentalization is that task responsibilities are clear.

A. False

B. True

8) The assignment of different tasks to different people or groups is the:

A. Division of labor

B. Organization structure

C. Value chain

D. Strategic plan

9) A basic characteristic of decentralized organizations is delegating authority to people at lower hierarchical levels to make decisions and take action.

A. False

B. True

10) Which of the following does NOT describe effective plans in organizations?

A. They are purposeful.

B. They provide a clear road map.

C. They may be formal or informal.

D. They are flexible.

11) The targets or ends the manager wants to reach are called:

A. Mission statement

B. Plans

C. Vision

D. Goals

12) Plans are:

A. Specific to differing industries

B. Targets a manager wants to reach

C. Inappropriate when resources are scarce

D. Actions taken to achieve goals

13) A plan designed to achieve a set of goals that are not likely to be repeated in the future is a:

A. Strategy

B. Single-use plan

C. Mission statement

D. Standing plan

14) _____________ plans might be referred to as "what-if" plans.

A. Contingency

B. Strategic

C. Standing

D. Single-use

15) A plan that focuses on ongoing activities and may become a more permanent policy or rule is a:

A. Strategy

B. Single-use plan

C. Mission statement

D. Standing plan

16) The moral principles and standards that guide behavior in the world of business are:

A. Business development

B. Business philosophy

C. Business ethics

D. Business principles

17) A system of rules that governs the ordering of values is referred to as:

A. Justice

B. Corporate legitimacy

C. Legal system

D. Ethics

18) Which of the following is NOT an example of a value, as defined in the textbook?

A. Financial success

B. Respect for others

C. Loyalty

D. Honesty

19) The final stage in the human resource planning process is to:

A. Restart the process

B. Discharge those employees determined to be ineffective at realizing organizational goals

C. Distribute compensation adjustments

D. Evaluate the activities conducted to ensure they produce the desired results

20) Companies use empowerment programs, continuous improvement, and total quality