Managerial Practice of Grameenphone Ltd.

MANAGERIAL PRACTICE OF GRAMEENPHONE LTD.

The top management of GrameenPhone Ltd carried out their management roles comprehensively over the years. There has been replacement or changes in the positions but all have worked together to increase the overall performance of the organization. Management Team of GrameenPhone comprises of the CEO, Directors and the Divisional Heads of the company.

GrameenPhone follows a 3-layer management philosophy in Bangladesh. These are Directors, Managers and Officers. The CEO is the top most authority of all the levels. Directors are the departmental heads that are responsible for the activities of their departments. Managers have the authority next to directors. These two layers represent the management level of GrameenPhone. Officers are the next persons to stand in the hierarchy list. They are the typical mid-level employees of Grameenphone's organizational hierarchy. These officers are responsible for managing the operational activities and operating level employees.

DIVISIONS AT GRAMEENPHONE LTD.

At GrameenPhone the Managing Director is assisted by 9 Senior Executives who are heading different departments in the strategic decision making process. The departmental names of GrameenPhone are given below:

Corporate Affairs Division

Customer Service Division

Finance Division

Human Resource Division

Information Technology Division

Internal Audit Division

Marketing Division

Network Division

Public Relation Division

Sales Division

CORPORATE AFFAIRS DIVISION

Head of Function: Mr. Mahmud Hossain Reporting To: Mr. Tore Johnsen, CEO

Main Objective:

Within the direction from the CEO of GrameenPhone, the Head of Corporate Affairs shall ensure that the Regulatory & Corporate Affairs function within the company at all times is aligned with and supports the business objectives.

Main Responsibilities:

Develop, maintain and implement company strategies, policies and procedures for the functional area;

Monitor and control Regulatory & Corporate Affairs activities;

Provide support and consulting to other functions;

Ensure awareness of legal requirements applicable for the company;

Ensure that the organization is able to meet its current and future business objectives.

CUSTOMER SERVICE DIVISION

Main Objective:

The main objective of the Customer Service division is to be the best in class customer service in Asia to gain competitive advantage for GrameenPhone in the market place.

Main Responsibilities:

Manage business environment with superior efficiency and operational excellence

Establish Customer Service to gain sustainable competitive advantage for GrameenPhone;

Foster a competent team in a culture with empowerment and involvement.

Convert each customer contact to an opportunity for retention and new sales

FINANCE DIVISION

Head of Function: Mr. Raihan Shamsi Reporting To: Mr. Tore Johnsen, CEO

Main Objective:

Within the direction from the CEO of GrameenPhone, the CFO shall ensure that the Finance & Supply Chain Management function within Grameenphone at all times is aligned with and supports the realization of GrameenPhone's business objectives.

Main Responsibilities:

Monitor and control company-wide Finance & Supply Chain Management activities;

Provide support and consulting within scope, to all other divisions in the company,

Develop and maintain descriptions of departments reporting to the CFO,

Ensure necessary capabilities within the function to ensure that the organization is able to meet its current and future business objectives.

Ensure awareness of, and ability to comply with, legal requirements.

INFORMATION TECHNOLOGY DIVISION

Head of Function: Kazi Islam Reporting To: Mr. Tore Johnsen, CEO

Main Objective:

Within the direction from the CEO of GrameenPhone, the Head of IS/IT shall ensure that the Information Security/Information Technology function within Grameenphone at all times is aligned with and supports the realization of GrameenPhone's business objectives.

Main Responsibilities:

Monitor and control company-wide IS/IT activities to create transparency and facilitate best practice within IT.

Provide support and consulting to all divisions in the company

Develop and maintain descriptions of departments reporting to the Head of IS/IT,

Ensure necessary capabilities within the function to ensure that the organization is able to meet its current and future business objectives.