Matching Principle

Questionnaire

We seek your objective and unbiased response to our research entitled “Measuring the perception of the student about the service quality of UIU” for the course Business Research Methodology. Your feedback will help us to do the research and prepare our report. Please read each statement carefully and circle one number that you think most appropriate based on the following Scale.

1 = Strongly Disagree (SD); 2 = Disagree (D); 3 = Neutral (N); 4 = Agree (A); 5 = Strongly Agree (SA)

SL Items SD D N A SA

Faculty & Admin Staffs

1 UIU has highly qualified faculty members 1 2 3 4 5

2 Faculty members are available in counseling hour 1 2 3 4 5

3 Course Instructors utilized their class time properly 1 2 3 4 5

4 Administrative staffs are very punctual 1 2 3 4 5

5 Administrative staffs are courteous to the students 1 2 3 4 5

Class Room & Lab Facilities

1 Classrooms are specious in UIU 1 2 3 4 5

2 Every classrooms are enriched with IT facilitates 1 2 3 4 5

3 Lighting facilities are sufficient in class rooms 1 2 3 4 5

4 Upgraded version of computers are available in Lab 1 2 3 4 5

5 Sufficient number of labs are available in UIU 1 2 3 4 5

Canteen Facilities

1 UIU Canteen has enough space for students 1 2 3 4 5

2 UIU canteen provides hygienic food 1 2 3 4 5

3 Canteen has variety of food collection 1 2 3 4 5

Library Facilities

1 There are sufficient number of books available for students in UIU library 1 2 3 4 5

2 Book lending and receiving process is easy 1 2 3 4 5

3 Latest E-journals are available in the library 1 2 3 4 5

4 The environment of the library is perfect for study 1 2 3 4 5

5 Library staffs are capable enough to handle the students 1 2 3 4 5

Extra-Curricular Activities

1 The university authority provide enough support for extra-curricular activities 1 2 3 4 5

2 There are many club and forum facilities available in UIU 1 2 3 4 5

3 Programs