Pillow Method Case

... The pillow method is a means of gaining and providing empathy to a person with whom the disagreement is with.Empathy is defined as the ability to re-create another's perspective.Its purpose is to help boost empathy or find merit in another's position. The name comes from the analogy that a pillow has four sides and a middle, just like all problems. By working though each side of the problem, viewing an issue from each perspective, we should be able to find value in another's perspective.

For example,the disagreement in question concerns work ethics.My co-worker argues that discipline with timing should be maintained at all times especially where it concerns the time to go home whereas I argue that rigidity in work timings with regards to the closing of the office should not be maintained at all times as it may prove risky in matters of urgency.Since business is all about taking the right decisions,the timing seems important and availability of important staff is essential in those stringent situations.

Since I work in the customer service department,I consider my colleagues and myself as a team of efficient interconnected individuals who have to complete tasks assigned within the given time frame.This works well for banks catering specifically to the domestic market alone but since we engage in international business,such as foreign exchange and investment funds,our clients could be interpersonal as well.The concern here becomes not just about embodying the decisions of the supervisors but also to match the timings of those abroad.Since the time zones are not always the same when it comes to undertaking global trade between different countries.This is why having flexible off hour's enables employees to be available at hand in case of urgent work at the hands of overseas clients.