Proper Admin Letter

29. Rewrite Walter's letter to improve its effectiveness. Cultivate the "You" view and focus on the receiver's needs. (Refer to pages 108 and 109 in your textbook.) 20 marks

Earth's Voyages

555-5ave SW

Nowhereville, SomewhereLand, Z5Z 5Z5

December 6, 2004

Mrs. Jeanne Beaudoin

7 rue Ste. Therese

Ville de Quebec, QC, G2K 9K7

Dear Mrs. Beaudoin:

Great to write you since our lovely phone conversation regarding Earth's Voyages' Frequent Flyers Program. Enclosed, you will find a brochure about the FFP to help you either refresh what you have already learned or clear up any other questions you may have about the program.

Here are some key FFP details, which you can find detailed information about within the brochure:

- FFP Points and Rewards: You will receive excellent discounts when purchasing airplane, bus, or train tickets using your FFP points. In addition, the points that you accumulate can provide great deals on vacation packages.

- FFP membership card: When you receive your member's card in the mail, follow the instructions on how to use our company 800 number to activate it and take advantage of all Earth Voyages great offers!

- Special Courtesy: Don't worry about a thing whenever you wish to travel. As a FFP member, all your needs will be met with special courtesy and excellent service.

If you decide to join our team in the near future, here are a couple of excellent promotions you may be interested in:

- Special Christmas cruise rate

- Caribbean Spring 2005 vacation

For more information on these offers or other great deals, visit our website at earthsvoyages.com.

I hope to see you as a Frequent Flyer member where you can take advantage of all the fantastic savings and services. If you have any questions, feel free to contact me at (555) 555-5555.

Sincerely,

Walter Bern

Public Relations Representative