Quality Management

1.We are bound to a short-term focus. If the organization of which you are a part is similar to most in the West, it is driven by short-term objectives. This is true, whether you are in industry, education, health-care services, or government. For more than 50 years, we have been the victims of Keynesian economics. Everything we do has to have a measurable payback in the next quarter of the year, or it cannot be justified. Whether Keynes had that in mind or not, it has become a reality of western management and business. It is the sentiment, "Don't tell me how good it will be in 5 years. What are you going to do for me today?"

3. Management is planning and organizing projects and operations, allocating resources to minimize costs and maximize benefits, directing practices and procedures, establishing controls to measure the effectiveness and efficiencies, and motivating subordinates. Management is concerned with present activities and the immediate results of those activities.

Leadership is more abstract when considered separately from management. Leadership is guiding a person or group toward the best results. It is having sound understanding to determine and ability to articulate visions and goals. Leadership is in par with management, but takes on precedence for strategic management and long-term success.

2.Ethical principles provide the foundations for various modern concepts for work, business and organisations, which broaden individual and corporate priorities far beyond traditional business aims of profit and shareholder enrichment. Ethical factors are also a significant influence on institutions and public sector organisations, for whom the traditional priorities of service quality and cost management must now increasingly take account of these same ethical considerations affecting the commercial and corporate world.

The modern concept of ethical organisations encompasses many related issues including:

* corporate social responsibility (CSR) - or simply social responsibility

* the 'triple bottom line'

* ethical management and leadership

* 'Fairtrade'

* globalization (addressing its negative effects)

* sustainability

* social enterprise

* mutuals, cooperatives, employee ownership

* micro-finance, and

* well-being at work and life balance

Probably in no other country is Total Quality Management taken as seriously as it is in Germany. Instead of adapting the TQM requirements to the specific needs of a company, and interpreting them in a commercially sensible way,