Research Case

Business Research Part I

Research shows that the recent decline in sales has come from losing customers; we have found the need to conduct further research to determine why we are losing customers. With our internal research and market analysis we will be able to pinpoint the problem and come to a resolution that will benefit both the customer and the company. We will review our internal processes as well as survey our current customers to see where there is a lack of service and address this to determine if the employees and departments have the tools and resources to do their jobs effectively.

Training

Training may be insufficient for our organization to become the best supplier in the industry. The development of a training matrix may be crucial to ensuring that our employees have the necessary training with the latest quality assurance techniques that are fast and reliable. If employees have sufficient training, the employee turnover may decrease and quality conformance may increase to keep the customer supplied and satisfied. One main purpose of our research is to protect the customer by ensuring that their customers get ultimate satisfaction.

Question Hypotheses Variables Ethics

Is the level of training sufficient for our employees to become proficient in their positions? Our training is insufficient to allow our employees to become the best in the industry. -High employee turnover

-insufficient wages

-supervisor training methods -Supervisors may not hire and terminate employees according to common Human Resource guidelines.

Are the employees satisfied with our organization? Lack of training, low wages, and benefits contribute to dissatisfaction among the ranks. -pay differences

-benefits cost - The organization took advantage of low wages for its southern geographical location

Do the supervisors provide the tools and resources to the employees for them to succeed? The supervisors do not conduct timely performance evaluations with their employees. -Work schedule

-Education level -The employees have no succession plan for continued growth.

-dead end job