Shoe Store Incident

Shoe Store Incident

Exhibiting business ethics takes commitment and discipline for leaders and employees alike. Sometimes one can eliminate conflict by redefining their rights but not when an employee's civil rights are at risk. The shoe store incident may suggest possible violation of ones rights; however, Bob may be able to avoid conflict and continue to keep the shoe store in business while keeping the customers content. This paper will provide information about the shoe store situation, and it will also provide details about how Bob should handle the situation that has occurred.

Bob is in a tough situation, he has to decide if he should break the company's policy, to accomplish needs of Imelda, who is one of the stores best customers. Imelda wants Bob, a manger at the store to break the company's policy. She wants a female employee to assist her, even after Bob explains to her that the male employee Tom is working in the front of the store. The company's policy help the business operate with greater consistency, in its external and internal workings (O'Farrell, 1999-2012). Many companies have rules in place but they do not enforce them all of the time.

Bob has to decide if Tom or Mary will get the benefit from the best customer's purchase, which is called commission. Being paid on commission means that a person is paid a percentage of the sales they make (2003 - 2012), and commission is usually based on a person's job performance. However, getting paid on commission has its advantages and disadvantages, and the more an employee sell, the more money they will make.

Bob should conduct the business fairly, and in an ethical and in a proper manner that is in agreement with the organization's Code of Conduct and its values. As a manager Bob has to be in complete compliance with all the stores rules and regulations. Rules and regulations are meant to be followed, and if they are not that is not a good a way for a company to operate. Bob can determine that the Civil rights Act of 1964 Title VII allows Equal Employment Opportunities for male and females. This law prohibits discrimination based on race, color, sex, religion, and national origin. The principles that guide this decision rely on the compensation for both genders alike. If Bob was to disallow the rules once he would have to do it all the time which would violate public policy for his employees ("Civil Rights Law", 2012).