The Warhead Cable Test Dilemma

Discussion Case: The Warhead Cable Test Dilemma

Key facts:

* Stanton Wong is Bryson Corporation's supervisor.

* Harry Jackson, the plant manager had told Stanson unambiguously to disregard defects in a batch of laminated cable.

* These cables are for military contractor

* Harry control the plant, he always intimidate his direct reports, yelling at and insulting them at the least provocation.

* Stanton use a standard procedure called an elevated heat seal test to ensure the integrity of the product.

* The process of it is that the cable was bent at a 90-degree angle and placed in an oven at 105 degrees for seven hours. If the seal did not delaminate, then the product passes the test. If there was a problem, it could be spotted early and corrected.

* Jane Conway is the customer's source inspector. She came to the plant and performed additional sample testing.

* Typically, she should pull samples from each lot and inspect them. But she relying instead on Bryson's test data.

* Stanton tested a sample taken from an early lot and had good results, but his testing on Friday revealed problems. Of 10 samples, two failed.

* Stanton went to Harry's office and wants to tell Harry the result. But Harry cursd him out. They quarrel with each other endlessly.

Market Stakeholders of Business: engage in economic transactions with the company as it carries out its primary purpose of providing society with goods and services.

* Customers: quality of the good is very important for customer. They want to buy perfect good. eg: in this case, of 10 samples, two did not pass the testing, that means about 20% can not meet the standard of the goods. It is not a low percentage. If someone buy the failure goods, it is not fair for the customer because they spend the same money and gain different result.

* Employees: They contribute their skills and knowledge in exchange for wage, benefits and the opportunity for personal satisfaction and professional development. In this case, I think it can separate into two different employees. One is primary level. In that level, the responsibility of them is to finish the work. So there is no impact on that group. The other one is like Stanton, he wants to point out the defect.

* Suppliers: They provide raw materials, energy, services, and other inputs in market transactions with the firm as they help move the product from plant to sales ourlet to customers. Obviously, no matter what happens, there is no influence on this group unless bankruptcy.