The Waterview Overvuew

Overview

The Waterview is a snack bar that located on a full season resort in the Muskoka District of Northern Ontario.

The resort have a deterioration in quality and service, which resulted in the loss of loyal customers because the staff not meet the high expectations of their customers.

 there are several  arguments between Rebecca Boddington, a long time summer employee, recently promoted to snack bar supervisor,   and Rebecca Boddington, the newly promoted assistant operations manager.

These arguments revolve around Boddington’s assigning Michael tasks beyond the scope of his job description , has not given enough amounts of payments that she promised for him several times. , Refusing to spend time discussing and solving the work related issues.

This serious lack of communication beteewn employees.

Micheal has talk with the resort’s corporate operations , Mark Humphries, convinced that Boddington held a personal grudge against him.

He unsure whether he should finish the remaining four weeks of his contract.

There were obvious issues with the organization processes, individuals and tasks at The Waterview snack bar.  Welland arrived to start work at the snack bar as supervisor, to his dismay; Boddington assigned him to work as a part-time server. To add insult to injury, when Welland received his first paycheque, he was shocked to find out that he was paid at the minimum pay rate. On a later occasion, while reviewing the employee timetable, Welland found out that Boddington had taken him off the schedule for the following weeks. These incidents led to a conflict between Boddington and Welland.  Welland and Boddington’s mannerisms were unprofessional, to say the least. Boddington always gave Welland the cold shoulder every time he approached her with a problem or concern. She often told him that she did not have time to address his issues. This kind of employee attitude is a recipe for an unhealthy and unproductive work environment.