Case "perfect Pizzeria"

The case "Perfect Pizzeria" is about prospering Pizzeria in Southville, which has an employee and managerial problems. It has one manager on each operation, an assistant manager, and from two to five night managers and of course a lot of employees. There are no special requirements for employees to work in this Pizzeria. The managers, who worked their, are very young and haven't got a college degree. Because of their location, in pizzeria works mostly college students. Workers earn minimum wage, because most of the employees work only part-time. The main issue is the "Perfect Pizzeria" system is devised so that food beverage costs and profits are measured in the percentage. If the percentage of unsold food or damages is low, the managers take a bonus. If is high they take nothing, except their normal wage. The main problem is the percentage of damages and unsold product is high and it is very bad for managers, because they cannot take their bonus. As it was mentioned in case, the main reason is managers haven't got enough time to work as a supervisors and work in office. The percentage is always risen when mangers come back to their supervisor work.

From the first sight it seems as not as a big problem, but as every companies or business, it is an important issues, which need to be resolved. First of all it will be reasonably mentioned that students, as a managers, haven't got enough experience, which can cause a lot of problems, because one of the thing which manager must do is supervise all processes in the pizzeria. More over three are no systematic criteria to become a manger or becoming a manger trainee and also thee is no training period for the manager. The problem is deeper that can be shown from the first sight, first is students can work only a part time and always change during the day and there is no concentration on work for both (managers and other employees ). Managers without any experience or without training longer adapt to work and do everything in proper manner. It is also a big problem that nobody knows about loss and error, and goes unnoticed until the end of the month when the inventory is taken. It is a problem, because there is no motivation for employees to try to be better in their work. One more important issue is a retaliatory measures. Previously, each employee was entitled to a free pizza and salad and all the soft drinks, which employee can do it every 6 hours. The managers raised this figure from 6 to 12 hours of work. Therefore, employees do it when managers are not in building. Now managers cut all benefits and employees are dissatisfied. Talking about problems it can be added about differences between night managers and evening one. Night managers received the same pay as the regular employees, but couldn't reprimand other employees, and were basically the same age or sometimes even younger than the other employees. Differences between managers can cause a lot of problems. First of all it