Customer Service

* How easy is to contact customer service if needed?

At the main page of WeSC website we can find the customer service at the bottom. It is not in capital letters and it is with a small font. It is not easy to see it in the first moments. When you open the contact page, you have all the details of the company: where is it located, telephone, fax, email and emails for asking for job at their company. Their customer service on the website is more specific for press contact. They have a button at main page that says Press. It sends you to a form to login for press access. Whit it you can access to all the press materials, including upcoming collections, campaigns, press releases and more. Also we can see the Press Blog, where this company shows their most recent information about the company.

* Has the site incorporated new social media elements? Do you find this helpful? Do you think it is effective?

The use of social media in the WeSC website is good. They have a blog with three groups: WeActivists, Colaborators and WeSC. With it they make it easier for the website to be ranked higher in Internet by consumers. At the bottom of the website, we can see the Facebook and twitter links at the left part of the page. When you click on them, the website directly send us to their Facebook and twitter accounts. They are a really active company in social media, they post all the weeks at least two times. They have a lot of followers all around the world, and now we are part of them.