Dr. Joseph M. Juran Case

Reaction paper:

An Interview with quality guru Dr. Joseph M. Juran

Submitted by:

MARK JOHN VENTURA

Submitted to:

EnP. HENRY FAJARDO NICOLAS

February 22, 2013

INTRODUCTION:

This reaction paper is about an interview of Dr. Joseph M. Juran, his life works, achievements, and ideals.

OBSERVATION:

Dr. Joseph Juran talked in this interview about a lot of things. Of course, quality was the main topic.

In his answer to the first question, he answers that the Japanese quality revolution was his greatest achievement as a quality guru.

In his answer to the second question, he answered about the Japanese's struggle to gain reputation and be trusted as a country that sells high quality products. He also talked about how much time it took to get there.

In his answers to the third up to the seventh question, he answered how much he didn't like the hype that the certificates for standardizations were getting. Furthermore, he states that the set standards by the said certification bodies were of mediocre level.

In his answer to the eighth question, he tells us about how he came to realize how important statistics is to quality management. He says that statistics is a big part of quality management and improvement.

And his answers to the proceeding questions were about his humble beginnings, his life's work, and his ideas about quality.

SUGGESTIONS/RECOMMENDATIONS:

We should know, coming from the mouth of this century's top quality guru, that we shouldn't be taken in by the set standards for they are only means for us to not only achieve them but to continually improve and improve, and continue improving--the Japanese word Kaizen or continuous improvement.

SUMMARY OF LEARNING:

* QC Circles, an example of the Quality rule: Involvement of people

* Statistics is a major component of quality improvement.

* Quality is a process, and it takes time.

* Standards are not the goal, it is continuous improvement.