How to Recognise Good Employees?

the rankings given. These are then fed back to all employees. The names of the best performer and most improved employee are communicated to all employees in the region. This is a way of recognizing those employees who are delivering exceptional service and identifying those who may need additional motivation.

'The Vote' helps to achieve high ESQi scores because:

 Everyone is involved in suggesting improvements to others

 Only constructive feedback is allowed

 Progress reports are issued regularly to remind fellow employees on how to improve.

 Improvement is valued as much as overall performance.

The training that managers receive also enables them to consider how they can motivate employees in non-management roles. It provides a checklist of actions that

6

managers may take with employees. This may be by something as simple as saying 'thank you' in public or formally publicizing exceptional effort resulting in a satisfied customer. Managers in Enterprise motivate their employees through informal competitions, giving opportunities to take the lead on projects or providing training to learn new skills.

A motivated workforce does not just happen. People need to be encouraged. This requires skillful management and managers trained in motivation. Systems also need to be created, which encourage employees to be more engaged with their jobs. Enterprise managers look for employees showing signs of disengagement so they can take immediate action. For example, they may remind employees why they are valuable. They may also ask questions like: How does your task and position fit your goals? What could we do better?

By actively listening to the employee's ideas, they may be able to make changes that will motivate the employee. Enterprise encourages managers to motivate their teams throughout the working day. This involves:

 Making sure the team understands the objectives and targets for the day (taking into account any constraints such as short staffing)

 Monitoring progress at mid-day and giving constructive feedback on how to make the rest of the day run smoothly

 Thanking and acknowledging each person's achievement for that day and creating enthusiasm for the next day's work.

Enterprise managers recognize that motivation is personal to the individual. If employees feel that they are being treated fairly, they will be more likely to give their best. Motivation comes from within an individual. Enterprise managers therefore need to find out about the personal goals and aspirations of their employees. What motivates one employee will not