Incoming Global Community Development Program
Essay by Iggy De Vera • October 5, 2015 • Research Paper • 595 Words (3 Pages) • 1,587 Views
AIESEC DLSU TXP QUALITY SUMMARY: Incoming Global Community Development Program – Traineeship Nominees
Department: Incoming Global Community Development Program – TNs_______
TXP NPS Phase Done: (Previous Year| Mid Experience| Cycle End)
Accounts Director: Mark Benedict S. Francisco
Date Finished: July 8, 2015
NPS: The measurement of the number of promoters and detractors within the company.
TMP: Quality of Team Member Experience experienced by the member
TLP: Quality of the team leader under the team member
TXP: Mean of TMP and TLP
Team Experience Quality Ratings
RATING SCORES | TMP NPS | 15 | RATING STATISTICS | MEAN (TMP) | 8.17 |
TLP NPS | 43 | MEAN (TLP) | 8.83 | ||
TXP NPS | 29 | MEDIAN (TMP) | 9 | ||
CUSTOMER CLASS (TMP) | Detractors | 3 | MEDIAN (TLP) | 9 | |
Passives | 1 | MODE(TMP) | 9 | ||
Promoters | 8 | MODE(TLP) | 10 | ||
CUSTOMER CLASS (TLP) | Detractors | 1 | |||
Passives | 3 | ||||
Promoters | 8 | ||||
DEPARTMENTAL SAMPLE SIZE: | 13 |
TMP NPS Rationale | TLP NPS Rationale | TXP NPS Rationale |
1. Lack of Member Engagement in terms of department operations (especially RA) | 1. Team Leaders have an accommodating attitude and leadership that the members admire | 1. TLP score > TMP score, the Team Leaders are inspiring, but not engaged, so it trickles down to the members. |
2. Lack of Middle Manager – Member Working Culture | 2. Team Leaders are inspiring, they see the bigger picture and ensures that the members get them | 2. The lack of departmental physical meeting is evident; there are members who are not engaged because of this. There is a lack of follow through in terms of deliverables but most of all, the lack of member engagement was evident with the Exchange numbers last year (not much RA because TLs don’t engage the members) |
3. There is a significant number of promoters but outside iGCDP, and a significant number of detractors who are from iGCDP | 3. Although there is a high score in terms of TLP NPS, there is still a need to improve on the VPs management and TLs follow through with the members |
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