Pos 410 Week 3

I talked my mom into switching to Comcast after being with Dish for over 10 years. I started with Comcast month ago, so she finally agreed to switch. I called and helped her order her service and then helped her set everything up on Tuesday July 12th 2011. After installing the boxes and activating online we still had no signal. I called to hear that there was an issue with a filter on the outside of the house and they couldn't get a tech out until the july 15th. Being that my mom called dish that day and discontinued her service she had no TV. In the big scheme of things being without TV for 3 days is not that big a deal. I was bothered because my mom lives alone and felt bad for having her switch over now as she sits in a house alone with no entertainment or noise. While on the phone the 1st customer service representative he seemed to find humor in my frustration and had plenty of smart alack comments like " like if I had a magic button to push I would". I then asked for a supervisor to call me back because my concern was they wanted to schedule a tech to come when no one was home and fix the filters on the outside. If there was another problem on the inside I would have to wait another 3 to 4 days to get another tech. I asked the 1st service rep to schedule me for a separate appointment on Saturday incase the service on Friday didn't fix everything. I got no call and then found they called my moms number even though I asked to have them use my cell because her phone service wasn't working either. I ended up calling back and talking to a supervisor who apologized and said he would arrange to have someone stop by on the July 13th 2011 between 5 and 7 and gave me a reference number for the service tech dispatch to identify my appointment time reference number is 110712-000643. I then left work early and missed school to be there for the appointment, only to be disappointed again. I called at 5:30pm to verify the appointment and the customer service rep said he contacted dispatch and I was on the schedule and the tech would be there between 6:30 and 7:00, the tech never came. I then called a different rep who said she couldn't call dispatch even though the last rep did. I then asked to have a supervisor call me and she did but I was in the shower and she said she would try back. She never did, so I called again and talked to Dan extension 56177 and was told that he couldn't do anything. When all is said and done you have a new customer that you are making wait 3 days to receive their service. There seems to be a staffing issue, as I was told that supervisors are swamped and it takes techs 3 days to resolve an issue. Apparently there are no techs available to help in special situations as this and for me that seems to be a problem. My mom is wanting to have everything picked up and I need help from you to keep her as a customer. There are many other situations during this process were I was