Staffing Plan Paper

Staffing Plan Paper

University Of Phoenix

Human Resources Management

MGT/431

Richard Myscofski

March 21, 2012

Staffing Plan Paper

Staffing is vital to the success of an organization, acquiring the right personnel in place to get the job done can determine if the company will succeed or fail. Each organization will vary depending on what the company's product and goal is. Quinn Chrysler Dodge staffs their organization with new and used car sales managers to lead the teams but without the sales force there would be little need for management. Quinn employees include a sales team of five seasoned sales professionals, two finance managers, one HRM director, secretary, and title clerk. Each of these areas is directed to maintaining a quality of service to the client and to the Quinn staff. The support team includes mechanics, parts, service, and detail persons which the client is treated in the most professional manner with customer service in mind.

Functional Areas and Number of people

The staffing process begins with determining the areas of an organization that need to be filled and the number of personnel required to create an effective plan. "When staffing is treated as an integrated part of company strategy, staffing helps build world class organizations with the ability to achieve superior performance" (All Business, com, 2010) Quinn Chrysler has several functional areas within the dealership. The sales department provides the customer base that produces the need for the other departments, such as management, secretary, finance, service, parts, and title clerk. Management's responsibility is to support the sales team and come up with creative closes (Finalization of deals). They support the salespersons with solutions to objections the customer may have to complete the sale and maximize profits for his or her shareholders.

Management also handles complaints and customer service issues concerning product defects. It is the manager's job to ensure the team is performing his or her job in the most professional manner possible and not sacrificing the customer service aspect of doing business. The secretary has the job of delivering or directing the customer to the proper areas concerning logistics about finance and documentation. Secretaries are vital to the Quinn group as they answer questions the client may have pertaining to his or her new vehicle and assist with documentation. The finance manager is the individual responsible for securing a capital source for the client and controls moneys earned for the organization. He or she is also responsible for credit analysis and overcoming concerns in finance rates and terms that the consumer may have. Without the finance manager the business would shut down.

Service and parts personnel are as vital to the organization as the initial sale. They are responsible for fixing mechanical issues and maintenance for the customer's vehicle. If a part needs to be ordered they are responsible for this service. The title clerk ensures that documentation is filled out properly and nothing is missed with the department of motor vehicles. The title clerk checks the title for leans or requests new titles so that the trade vehicle can be resold or registered as soon as possible. The title clerk's job is primarily to handle all legal documentation concerning the vehicle and payments of previous leans. Each department is vital to the success of the Quinn automotive group.

Recruitment Strategies

The dealership has many ways of recruiting the proper personnel for the organization and each is slightly different, depending on the position that needs to be filled. Media is the primary manner in which the logistics or HRM personnel are recruited. The classified ads in local newspapers and