Would a Warm Paraffin Hand Treatment During Your Dental Cleaning or Dental Treatment Put You at Ease and Make the Process More Bearable?

Would a warm paraffin hand treatment during your dental cleaning or dental treatment put you at ease and make the process more bearable?

The classic notion of industries approach, after the Industrial Revolution, was to put their major focus on the production side, but there was less attention on the customer's side to make the environment more convenient and enjoyable and do things differently. However, after the emerge of information technology, a dramatic change came to the Customer Support and their satisfaction, which changed the whole face of classic notion.

The new information technology, which was utilized in the 1990's, had a strong effect on businesses and on industry operations and management in many different ways.

First of all, the management was able to collect information about the customer's trends and attitudes towards their productions and services, which helped them to listen to their customer's voices (what the customers wanted). In result, they were not only able to enhance the quality of the products and services based on their customer's feedbacks, but they were also able to find out about the customer's wills for buying their products, which helped them to prevent an excessive inventory.

The other effects of information technology were to enhance and improve the communication between the customers and the management, and have the customers feed-back about their products and service quality.

More over, information technology not only helped management to keep track of their customers and their voices (by sending them specials and coupons for their satisfaction), but it also helped their customers compare the prices of the products and qualities, and etc... with other companies producing the same products or using the same services. By tracking the customers, companies were able to have better understanding of the customer's voices, so they adapted new customer support policies. Also, they established the customer support department to help customers, and answer their questions in regard of their products and the service(s) they received.

Also, the scientific management helped the management to make the customer's visiting environment more convenient and enjoyable.

The dental spa's practice policy of change, for their customers, is a good example of the scientific management and attention to their customer's voices, which really helps create a fearless and enjoyable environment for their patients, and be more successful in their business.

Based on my personal experience, there are many people who don't like the standard dental practices environment, because of the noise and pain they receive during a filling and etc... treatments. This has also happened that once patients have heard the sound of filling equipment in the waiting room, they have