Nonverbal Communication: A Business Advantage

A BC-III Assignment

On

Nonverbal Communication:

A Business Advantage

Submitted to: Submitted By:

Col. A. K. Rajpal Sonali Saxena

A0101911079

Sec-D 14

Date: 13th August

Nonverbal Communication: A Business Advantage

The Murphy's Law of Thermodynamics sates "Things get worse under pressure"

This holds so true. Observations of drivers leaving parking spaces and people using phone boxes show that when we could do someone a favor, we're more likely to be awkward.

The interesting thing about these settings is that they are public territories. You don't own that parking spot, neither do you own the water fountain. These are public territories, areas that anyone can occupy for a short time. These territories are much less important than your private territories, but study suggests people are more likely to retreat if you start getting intruded on.

Everyone knows that many animals (including humans) are territorial, but it's amazing what people who study territoriality in humans will find. And anecdotally, we've all seen (or been) the students who find their particular seat in a class and defend it to the death. There are also strong effects of social rank on territoriality, you're far more likely to give up your seat with a grumble to the high school quarterback, and high ranking high school students are less likely to get interrupted at the water fountain than low ranking students.

Cars can make people territorial. They are yours, and sometimes they make you feel like they can extend your own personal space a bit (or up several feet if you happen to drive an SUV). And they may make you feel a bit bigger a bit more likely to defend your current bit of public territory, even when that territory is just a parking space, that you were about to leave anyway. Apparently the point is that it is just distraction.

The real point behind all this is that we really do defend our "territory" from intrusion, even if that territory is a parking