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Last update: February 9, 2016
  • Ideational Behaviour

    Ideational Behaviour

    Mark Gabriel L. Rivera 11346736 GLOBMGT The assessment of trait creativity has proven to be a difficult to assess due to the various components it comprises. The assessment of creative products is time-consuming and open to considerable bias in judgement. Runco et al. suggested creative Ideational Behavior (IB) to be a universal component of creativity, in that creativity at all levels involves ideation. Runco devised the Runco Ideational Behavior Scale (RIBS) to assess self-reported creative

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    Essay Length: 561 Words / 3 Pages
    Submitted: February 5, 2016 Essay by Mark Rivera
  • Overview of Long Term Care (ltc) Insurance

    Overview of Long Term Care (ltc) Insurance

    OVERVIEW OF LONG TERM CARE (LTC) INSURANCE * Higher net worth individuals often consider "extended health care", as a personal risk for which they can self insure or insure with third party LTC coverage. * Long-term-care insurance can be risky and is often viewed as an expense rather than an investment. * Traditional LTC insurance premiums can be high and may not be returned to you, if you end up not needing care. * No

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    Essay Length: 350 Words / 2 Pages
    Submitted: February 6, 2016 Essay by Vy To
  • Scancrm Company - online Customer Relationship Management Software Systems

    Scancrm Company - online Customer Relationship Management Software Systems

    Table of Contents Executive Summary 1.Introduction 2.Culture 2.1 Mistakes by ScanCRM 3. Field Observation 4. Microtargeting 5. Fundamentals of Chinese Business Culture 5.1 Guanxi (Relationship) 5.2 Face 5.3 Foreignness 5.4 Hierarchy 5.5 Respectful Attitude 6. Cultural and Business Factors 6.1 Motivational Factors 6.2 Status Concerns 6.3 Perceptual Issues 7. Differences Between Northern and Southern China 8. Conclusion 9. References ________________ Executive Summary ScanCRM is a privately owned small, high-technology firm offering online Customer Relationship Management

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    Essay Length: 1,807 Words / 8 Pages
    Submitted: February 7, 2016 Essay by Fanny Chua
  • Consumer Behaviour

    Consumer Behaviour

    Thank you Shayne. So what’s the mistake the ScanCRM made? It’s the failure to appreciate the Chinese Business Culture. Buying behaviour are influence by factors like culture, social and psychological, however, in the case of ScanCRM, the organization failed to identify the buying behaviour in China as the management use a simplistic analysis approach, thus they misunderstood the vital point of the local culture. Some of the alternative approaches that ScanCRM could consider adopting are

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    Essay Length: 623 Words / 3 Pages
    Submitted: February 7, 2016 Essay by Fanny Chua
  • The Customer Isn't Always Right

    The Customer Isn't Always Right

    Who Is Always Right? A customer walks into the Verizon Wireless store with a wet phone and tells customer service that her phone accidently fell in the toilet. She wants her phone replaced and needs it today as her business relies on it. The customer service representative tells her there is nothing he can do, as she does not have insurance on her phone and the warranty does not cover water damage. She can purchase

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    Essay Length: 2,211 Words / 9 Pages
    Submitted: February 13, 2016 Essay by scamp978
  • Comm 329 Organizational Behaviour Syllabus

    Comm 329 Organizational Behaviour Syllabus

    University of British Columbia Sauder School of Business Commerce 329 – Section 103 Principles of Organizational Behaviour FLEX LEARNING SECTION: * 10 Internet-based Modules * 5 Mandatory Classes: Sept 2, Sept 30, Oct 21, Nov 4, Nov 25 * Henry Angus 334 (5-8pm) INTRODUCTION Commerce 329 is the introductory course for undergraduates who are not majoring in Commerce. It is an introductory examination of work organizations and the behavior of individuals and groups within them.

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    Essay Length: 786 Words / 4 Pages
    Submitted: February 24, 2016 Essay by maozzilli
  • Consumer Behaviour

    Consumer Behaviour

    My observation took place in Sobeys on May 11th , Afternoon whereas I observed 4 men and 3 women shopping alone for groceries .Based on my experience working in the retail industry , it can easily be observed that there are at least5 observations between men and women shopping alone. The first observation is the checklist, the check list is something essential for guys to enter the convenience store or the retail store with .

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    Essay Length: 421 Words / 2 Pages
    Submitted: May 23, 2016 Essay by Esraa Ashraf
  • Hilton onq System and Customer Relationship Management

    Hilton onq System and Customer Relationship Management

    The Hilton OnQ System The foundation of the Hilton OnQ system was based on the awareness of the intertwining connection between information technology and Hilton’s brand as well as the requirement of accomplishing its brand promise. Introduced in the year 2002, OnQ was a comprehensive, integrated infrastructure designed to support the property-level operations of hotels in the Hilton family, and which performed as part of Hilton’s CRM strategy – “Customers Really Matter”. The function process

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    Essay Length: 465 Words / 2 Pages
    Submitted: May 24, 2016 Essay by kiaracaicai
  • Customer Satisfaction in Bank

    Customer Satisfaction in Bank

    Introduction 1. Background Today the most emerging industry in Nepal is banking industry. The pace and prospect of banking industry is very high. This industry has now incorporated the highest numbers of customer in the nation. Having considered banks are the backbone of the country it is equally sensitive in response to customer’s preference. The life and reputation of the bank rest in the hands of customers. Customers’ satisfaction is the lifeblood to the banking

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    Essay Length: 1,816 Words / 8 Pages
    Submitted: May 29, 2016 Essay by sanjv
  • The Impact of Perceived Behaviour Control and Subjective Norms to Entrepreneurial Intention

    The Impact of Perceived Behaviour Control and Subjective Norms to Entrepreneurial Intention

    ENTREPRENEURIAL INTENTION ESSAY 2: ENTREPRENEURIAL INTENTION The impact of perceived behaviour control and subjective norms to Entrepreneurial Intention Alda Ndoci Anxhela Kalluҫi Ardë Dragjoshi Ardit Vraniҫi Renilda Baba UNIVERSITY OF TIRANA [1] February, 2016 ________________ Abstract Purpose - The purpose of this research is to examine the impact of perceived behavioural control and subjective norms to entrepreneur intention. This helps us to explore the links between subjective norms, perceived behavioural control and intention for new

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    Essay Length: 3,155 Words / 13 Pages
    Submitted: June 6, 2016 Essay by Албанская Мафия
  • Hdfc Life Insurance: Building a Service Brand

    Hdfc Life Insurance: Building a Service Brand

    Date: 20-June-2016 CEO: Ayesha Ohri Group No: 1 Group Members: Geetika Lalchandani Ganiv Chadha Sanjana Iyer Ngan Ly Linh (SUNNY) HDFC LIFE INSURANCE: BUILDING A SERVICE BRAND EXECUTIVE SUMMARY: The problem started arising for insurance companies when they started receiving global competition in 2012. This made a typical product oriented industry to make aggressive schemes and focus on service. This soon led to online insurance services. At about this time, HDFC Life and Standard Life,

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    Essay Length: 1,274 Words / 6 Pages
    Submitted: June 25, 2016 Essay by geetikalal
  • Singapore Airlines: Customer Service Innovation

    Singapore Airlines: Customer Service Innovation

    Singapore Airlines: Customer Service Innovation I recommend that Singapore Airlines (SIA) do launch the spacebed project The decision should be taken because: 1. Superior customer service is how SIA differentiate itself among the competitors. To keep “Even-rising customer expectations”, they need to fulfill their commitment and show their devotion to customer service innovation/branding 2. SIA has already invested millions for R&D, they will lose those for nothing if they stop 3. SIA will be able

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    Essay Length: 590 Words / 3 Pages
    Submitted: July 10, 2016 Essay by Yefei Chen
  • Customer Satisfaction Level for Food and Services Provided by McDonald

    Customer Satisfaction Level for Food and Services Provided by McDonald

    Saw YoonYu Nan (BBS-5-RME) London South Bank University SCHOOL OF BUSINESS BSc (Honours) Business Management BBS-5-RME Research Methods for Business and Management Task 2 Customer satisfaction level for food and services provided by McDonald STUDENT NAME : Saw Yoon Yu Nan STUDENT ID NUMBER : G1525834P LECTURER : Lakshmi Thambiayya DATE OF SUBMISSION : 7/1/2016 ________________ Declaration of originality lsbu STATEMENT ON PLAGIARISM Name- Saw Yoon Yu Nan Course- Bachelor of Business Management Unit-BBS-5-RME Title

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    Essay Length: 7,517 Words / 31 Pages
    Submitted: August 11, 2016 Essay by SYYN
  • Behavior and Expectations of Digital Natives (generation Y) – Do Companies Need to Adapt in the Customer Service?

    Behavior and Expectations of Digital Natives (generation Y) – Do Companies Need to Adapt in the Customer Service?

    Cologne Business School Behaviour and Expectations of Digital Natives (Generation Y) – Do Companies need to adapt in the customer service? Term paper for “Applied Market Research” Summer Semester 2015 Lecturer: Prof. Dr. Klemens Skibicki BA 14 in International Business/ International Trade Table of contents 1. Introduction 2. Steps of the Market Research process 3. Problems occurred in the Market Research Process 4. Analysis of main findings 5. Implications for the future 6. Reference List

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    Essay Length: 2,239 Words / 9 Pages
    Submitted: September 19, 2016 Essay by Wahab Perviz
  • Business Strategies and Customer Profitablity Analysis for Illusional Optics

    Business Strategies and Customer Profitablity Analysis for Illusional Optics

    BUSINESS STRATEGIES AND CUSTOMER PROFITABLITY ANALYSIS FOR ILLUSIONAL OPTICS Group members: May, 3, 2016 ________________ Table of Contents Executive Summary Introduction Part I: Discussion of strategies and competitive advantages Differentiation Strategy Cost leadership strategy Recommendation of the best strategy Part II: Customer Profitability Analysis The implementation of customer profitability analysis in FedEx The implementation of customer profitability analysis in Marshall & Ilsley Part III: Customer Profitability System PART IV: Deep Analysis of Customer Profitability Part

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    Essay Length: 3,324 Words / 14 Pages
    Submitted: October 11, 2016 Essay by scyyhx
  • Organizational Behaviour Stress Management

    Organizational Behaviour Stress Management

    The stressors of Phil cam be classified by Work-related stressors and Non-work stressors. According the situation as reported, it can be believed that his stress are mostly from the former. The first stressor is the role-related stressors. Phil is a vice-president which can be regarded as high-stress occupation. He is a classic Type A person who is devote to work and highly competitive. He have the chance to be promoted to president. At the same

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    Essay Length: 567 Words / 3 Pages
    Submitted: November 20, 2016 Essay by Heilch
  • Organizational Behaviour Stress Management

    Organizational Behaviour Stress Management

    The stressors of Phil cam be classified by Work-related stressors and Non-work stressors. According the situation as reported, it can be believed that his stress are mostly from the former. The first stressor is the role-related stressors. Phil is a vice-president which can be regarded as high-stress occupation. He is a classic Type A person who is devote to work and highly competitive. He have the chance to be promoted to president. At the same

    Rating:
    Essay Length: 567 Words / 3 Pages
    Submitted: November 20, 2016 Essay by Heilch
  • Organizational Behaviour Stress Management

    Organizational Behaviour Stress Management

    The stressors of Phil cam be classified by Work-related stressors and Non-work stressors. According the situation as reported, it can be believed that his stress are mostly from the former. The first stressor is the role-related stressors. Phil is a vice-president which can be regarded as high-stress occupation. He is a classic Type A person who is devote to work and highly competitive. He have the chance to be promoted to president. At the same

    Rating:
    Essay Length: 567 Words / 3 Pages
    Submitted: November 21, 2016 Essay by Heilch
  • The Importance of Ethical and Social Responsible Behaviour

    The Importance of Ethical and Social Responsible Behaviour

    The importance of ethical and social responsible behavior Nowadays our world is full of people that want to get rich and do it as fast as possible, neglecting everything in their way. Such an approach to business could get a person to getting the most of her business, but in the end the question remains – did it worth it? The world is not all about money and fame, but not everybody can understand that.

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    Essay Length: 514 Words / 3 Pages
    Submitted: December 18, 2016 Essay by Bwise
  • Eastern Federal Union Insurance Company Ltd Report Writing

    Eastern Federal Union Insurance Company Ltd Report Writing

    REPORT WRITING SUBMITTED BY, Salman Ahmed (Group Leader) Anam Khalid Hammad Nadeem Imran Sarfaraz Maheen Rizwi Musab Siddiqui Ammar Akram Hina Mumtaz SUBMITTED TO, Ma’am Rubina Ubaid INDEX Introduction……………………………………………………………………..03 Importance of Professional Writing on the Job………………………………....07 Problems occur during communicating with other Nations………….................09 Forms of Oral Communication used in Organization…………………………..10 Technology affecting the Communication patterns of Professionals…………...11 Importance of Writing for Career Advancement……………………………….11 Time spent for working with others to Plan and Write Documents………….....12 Type

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    Essay Length: 3,513 Words / 15 Pages
    Submitted: December 18, 2016 Essay by Anam Khalid
  • Rosewood Hotels and Resorts: Branding to Increase Customer Profitability

    Rosewood Hotels and Resorts: Branding to Increase Customer Profitability

    Rosewood Hotels and Resorts: Branding to Increase Customer Profitability 1. What are the pros and cons of moving from an individual brand to a corporate brand? Rosewood identified that they have an untapped asset in establishing the Rosewood Brand by creating brand-wise usage among guests. As with any focus, Rosewood’s move from an individual brand to a corporate brand will have its pros and cons. The following list contains the pros and cons in moving

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    Essay Length: 863 Words / 4 Pages
    Submitted: March 15, 2017 Essay by ericvirgil
  • Understand Customer Behavior for online Grocery Stores

    Understand Customer Behavior for online Grocery Stores

    Understand customer behavior for online grocery stores Overview of the project: Currently, the online grocery market is at a nascent stage in India. Usually, the Indian consumers have a habit of buying grocery products from trusted local stores and big brands. The awareness of online grocery is yet to gain the mindshare of consumers, with only 1 to 1.5 per cent of the total groceries which Indians purchase online. The market has seen the entry

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    Essay Length: 827 Words / 4 Pages
    Submitted: March 21, 2017 Essay by itisme
  • Customer Service Excellence

    Customer Service Excellence

    1. Introduction Customer service excellence has always been and will always be one of the critical competitive advantages for any business. Your customer doesn’t care how much you know until they know how much you care. Since consumer satisfaction is by and large accepted to significantly decide repeat sales, consumer loyalty has ended up a standout amongst the most basic marketing priorities, in this highly competitive hospitality industry. We considered an issue of “customer service”

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    Essay Length: 2,723 Words / 11 Pages
    Submitted: March 23, 2017 Essay by himanshu chauhan
  • Thinking Behind Customer Relationships

    Thinking Behind Customer Relationships

    Customers Loyalty In this new business era, managing individual customer relationships means an organization will use the knowledge gained from these relationships to improve the quality of the overall customer experience. Consequently, it is important for an enterprise to understand what constitutes a relationship, how relationships are formed, and how they can be strengthened or weakened. Many different perspectives have been developed about what comprises customer relationships and how businesses can profit from them. By

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    Essay Length: 1,204 Words / 5 Pages
    Submitted: April 2, 2017 Essay by Reza Rim
  • Evaluating the Level of Acceptance of the Mobile Marketing Among the Young Customers in Malaysia

    Evaluating the Level of Acceptance of the Mobile Marketing Among the Young Customers in Malaysia

    su-logo Evaluating the Level of Acceptance of the Mobile Marketing among the Young Customers in Malaysia BY Neda Pourpakchashm TP: 026890 A dissertation submitted in partial fulfillment of the requirements of Staffordshire University for the degree of M.Sc. in Management March 2014 ________________ Acknowledgment I would give my most thank to GOD who gave his blessing in my life. With each report there is also always a chance to acknowledge and to thank those folks

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    Essay Length: 18,145 Words / 73 Pages
    Submitted: April 9, 2017 Essay by Ashkan Nikandish

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